Emergency Communications (Dispatch)
The Rosenberg Police Department houses its own Emergency Communications Center within the police department. There are a total of:
- 1 Director assigned to the division
- 2 Emergency Communications Supervisors
- 13 Emergency Communications Dispatchers
The division is responsible for police radio communications, fire radio communications, and 911 emergency call communications. The division houses 6 work stations with the most up to date computer software and access to the cameras mounted throughout the City of Rosenberg. Employees of the division are provided all necessary training to operate diligently in their assigned position.
An Emergency Communications Dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responder to the scene, must be able to take control of situations that may be chaotic, heart-wrenching, stressful, confusing, and frenzied.
They must be organized, adept at multi-tasking, level-headed, and trustworthy. Their work within emergency response services often places them in the middle of life or death situations. Requirements and training for these positions are often stringent, rigorous and unwavering.
- Applicant must be able to work in the U.S. on an unrestricted basis
- Applicant must be at least 18 years of age
- Applicant must be a high school graduate or equivalent
- Applicant must have no felony or domestic violence convictions and no DWI or DUI convictions within the last ten years
- Applicant must have the ability to type a minimum of 40 words per minute
- Applicant must be able to work shift work, including weekends and holidays
- Applicant must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within six (6) months of employment.
- Applicant must be of good moral character as evidenced through proper references, general reputation and/or job history confirmed through a background investigation.
The following are the steps required in the hiring process for the position of Dispatcher. All applicants must meet the minimum requirements and pass each step in the hiring process before advancing onto the next step.
- Applicant must submit an application during the open hiring period.
- Applicant must complete and submit Personal History Statement and personal documents. All information shall be completed in full.
- Applicant must successfully complete a typing examination.
- Applicant must successfully complete an oral board interview.
- Applicant must complete a 4 hour minimum sit-in in the Emergency Communications Center.
- Applicant must pass a thorough background investigation.
- Applicant must pass a polygraph examination.
- Applicant must pass a psychological examination.
- Applicant must pass a health and and drug screen.
- Applicant must complete a meeting with the Chief of Police.
The Personal History Statement (PHS) must be completed in full, signed by the applicant and notary where indicated and submitted no later than the date of the physical agility test. Other required documents must also be submitted with your PHS. Failing to submit the PHS and required documents in a timely manner may result in a delay or disqualification. A resume will not be accepted in place of a PHS.
Dispatcher (Non-Certified) - Grade 4
- Must be capable of being licensed as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within six months of employment.
Dispatcher (Certified) - Grade 6
- Must be licensed as a Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE)
- Less than three years of experience as a licensed TCOLE Telecommunicator in an emergency communications center.
Dispatcher (Certified ) - Grade 7
- More than three years of experience as a licensed TCOLE Telecommunicator in an emergency communications center.
The training program for Emergency Communications is between 4 and 6 months long. Training consists of a one on one training environment. The training is hands on as well as continuing education that will be used throughout your duration as a Emergency Communications Dispatcher.